Welcome to Cranleigh Gardens Medical Centre & Westonzoyland Surgery
Cranleigh Gardens Medical Centre & Westonzoyland Surgery provide the highest quality healthcare to patients in the area. Our aim is to provide friendly, personal and comprehensive health care for you and your family.
Our surgery is fully accessible for disabled patients and the practice has a portable hearing aid loop available for use in consulting rooms.
We are experiencing difficulties with our phone system at the present time. This unfortunately can end up in the line going dead and patients/staff being cut off. We are doing our best to rectify this situation and apologise for any distress this may cause anybody. We will do our best to call patients back in the event of this happening. Please bear with us. Thank you.
A message from the Partners at Cranleigh Gardens Medical Centre
As you are all aware, we are in unprecedented times, we are in the middle of a public health emergency that requires us all to work together to slow the spread of the Covid-19 virus. Due to the coronavirus outbreak how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. For now, the majority of appointments will be over the telephone but we remain open and if you need to see your GP please ring us on (01278) 433335. Urgent cases will be brought to the surgery for assessment but this will be discussed on an individual basis. We would urge all patients to attend the surgery ONLY if you have a planned appointment. This is a measure to protect all of our patients. It is of vital importance that we all listen to Public Health Advice regarding social distancing and self isolation for those who have symptoms or who have symptoms within the household. It is the only way of slowing the spread and protecting our loved ones. Everyone here at Cranleigh Gardens is working very hard to serve our patients and our community and we would appreciate your understanding during this difficult time. Many thanks. Stay safe, and please look out for each other.
Drs S Pal, A Pal, C Dillon and A Tottenham
For self certification certificates: http://ow.ly/lzOO50yQKib
If you need a note for self isolation: http://ow.ly/hMcg50yQKie
Self-isolation if you or someone you live with has tested positive for coronavirus
Social Distancing is vital to protect everyone from the spread of Covid-19 but particularly more vulnerable patients like the elderly, patients with cancer, the immuno-suppressed and patients with underlying health conditions which include diabetes, COPD, heart conditions and asthma. Please take it seriously as it will save lives.
Changes during Covid-19 pandemic
During the COVID-19 pandemic, primary care services are working in a different way to prevent the spread of the disease and protect patients and staff, while still providing essential services. Where patients are advised that a face-to-face appointment is necessary, services have taken measures to minimise risk to patients and staff.
If you or someone you live with HAS coronavirus symptoms (new continues cough OR fever OR loss of/change in smell or taste)
- Stay at home
- If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service. If you can't get help online, call 111
- Please do not go to your GP Practice, Community Pharmacy, Dental Practice or Optician
If you, or people you live with, DON'T HAVE coronavirus symptoms and you think you need primary care help and advice, don't delay:
- GP Practices are there to help you get the care and advice you need
- To protect you from coronavirus, your GP Practice will try to help you remotely as much as possible:
- Contact the Practice, either online, by an app or by phone to be assessed. Find out more here: https://www.nhs.uk/health-at-home/
- You will be assessed and as far as possible you will receive advice or care via a video consultation, or over the phone
- If a face-to-face appointment is necessary, you will be advised on what to do. GP Practices have measures in place to minimise any risk from coronavirus
Please do not enter the Practice unless you have been advised to. This will ensure they can continue to provide essential care safely.
Hospital Investigations and Results
If you have had an investigation arranged by a hospital consultant or in a specialist clinic it is the responsibilty of that hospital to provide you with the result of that test.
- Your GP will not receive that test result directly unless it is included in a letter to you, the patient
- The GP will get that letter at the same time that you do as they are posted at the same time
- Specialist tests often require clinical interpretation. This may include discussion at a multidisciplinary team meeting (MDT), which may occur only once a week.
- If you are concerned about a test result or delay in getting the result please contact the secretary of the consultant or speciality who ordered it at the hospital
- If you have a letter, please use the telephone number provided on the letter. If you do not have a letter, please telephone Musgrove Park hospital switchboard on: 01823 333444.
Our aim is to provide all our patients with comprehensive healthcare services of the highest quality within available resources.
- To provide excellence in patient care for each individual and family.
- Each patient to be given care that recognises the individual.
If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness to Work’ Certificates.
The doctor may call you or arrange for an appointment.
If you have already been seen by your Doctor about this illness your certificate will be available within a week.
However, if you have been abscent from work for less than 7 days you will need to complete a self certificate for this first week. Click the following link to download this form.