A message from the Partners at Cranleigh Gardens Medical Centre
As you are all aware, we are in unprecedented times. We are very sorry that we have had to cancel many planned appointments. However we are in the middle of a public health emergency that requires us all to work together to slow the spread of the Covid-19 virus. For now, the majority of appointments will be over the telephone. Urgent cases will be brought to the surgery for assessment but this will be discussed on an individual basis. We would urge all patients to attend the surgery ONLY if you have a planned appointment. This is a measure to protect all of our patients. There may be a time where we can only deal with urgent queries and we will let you know if this becomes the case. It is of vital importance that we all listen to Public Health Advice regarding social distancing and self isolation for those who have symptoms or who have symptoms within the household. It is the only way of slowing the spread and protecting our loved ones. Everyone here at Cranleigh Gardens is working very hard to serve our patients and our community and we would appreciate your understanding during this difficult time. Many thanks. Stay safe, stay home and please look out for each other.
Drs S Pal, A Pal, C Dillon and A Tottenham
For self certification certificates: http://ow.ly/lzOO50yQKib
If you need a note for self isolation: http://ow.ly/hMcg50yQKie
Self-isolation if you or someone you live with has tested positive for coronavirus
Social Distancing is vital to protect everyone from the spread of Covid-19 but particularly more vulnerable patients like the elderly, patients with cancer, the immuno-suppressed and patients with underlying health conditions which include diabetes, COPD, heart conditions and asthma. Please take it seriously as it will save lives.
Changes during Covid-19 pandemic
Changes to GP services GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service. Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments. Instead, a phone call or video consultation takes place first. If necessary patients will then be asked to attend for a face to face appointment.GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible.
As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19.
Changes to examination practice From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.
The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.
Rescue packs We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else.
Shielding at home Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.
If you think you or someone you care is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.
So please wait until Friday 03 April 2020. If you have not received a letter by then or been contacted by your GP, please call us for advice.
Please order medicines as normal. There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need will contribute to disruption to the medicines supply chain, which is otherwise robust.
Welcome to Cranleigh Gardens Medical Centre & Westonzoyland Surgery
Cranleigh Gardens Medical Centre & Westonzoyland Surgery provide the highest quality healthcare to patients in the area. Our aim is to provide friendly, personal and comprehensive health care for you and your family.
Our surgery is fully accessible for disabled patients and the practice has a portable hearing aid loop available for use in consulting rooms.
Hospital Investigations and Results
If you have had an investigation arranged by a hospital consultant or in a specialist clinic it is the responsibilty of that hospital to provide you with the result of that test.
- Your GP will not receive that test result directly unless it is included in a letter to you, the patient
- The GP will get that letter at the same time that you do as they are posted at the same time
- Specialist tests often require clinical interpretation. This may include discussion at a multidisciplinary team meeting (MDT), which may occur only once a week.
- If you are concerned about a test result or delay in getting the result please contact the secretary of the consultant or speciality who ordered it at the hospital
- If you have a letter, please use the telephone number provided on the letter. If you do not have a letter, please telephone Musgrove Park hospital switchboard on: 01823 333444.
Our aim is to provide all our patients with comprehensive healthcare services of the highest quality within available resources.
- To provide excellence in patient care for each individual and family.
- Each patient to be given care that recognises the individual.
If you have been ill for more than 7 days you will need a doctor’s certificate. These certificates are called ‘Fitness to Work’ Certificates.
The doctor may call you or arrange for an appointment.
If you have already been seen by your Doctor about this illness your certificate will be available within a week.
However, if you have been abscent from work for less than 7 days you will need to complete a self certificate for this first week. Click the following link to download this form.