Practice Information

Changes to GP Services

Changes to GP services GP services have been given a mandate from the NHS to reorganise their services to ensure that patients continue to receive a service. Patients may already have noticed that practices are no longer offering pre-bookable face to face appointments. Instead, a phone call or video consultation takes place first. If necessary patients will then be asked to attend for a face to face appointment.GP services are being reorganised so that patients who may have COVID-19 are kept separate from patients who don’t. For example, practices are continuing to provide childhood immunisations and it is important this takes place in an environment as free from contamination as possible. 
As a result of these changes, patients who need a face to face appointment may need to attend a surgery location which is different from their usual registered practice. We recognise this may cause some inconvenience to patients and we are grateful for your patience as the NHS grapples with the challenge of COVID-19. 
Changes to examination practice From now on, if you need a chest or heart examination, this will be carried out from behind you rather than in front of you. This is based on current clinical guidance to protect you and our clinicians.
The latest guidance advises that throats should not be examined and they should be treated on symptoms only. Please note that our GPs and nurses will no longer be examining anyone’s throat.
Rescue packs We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD).
Please do not contact your GP practice for a rescue pack unless this is something you usually have and require one. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to before doing anything else.
Shielding at home Some people will receive a letter from the NHS to say they should take extra steps to protect (or 'shield') themselves because of an underlying health condition. This is for people who are at very high risk of severe illness from coronavirus.
If you think you or someone you care is likely to fall into this category please wait for a letter. Although the national guidance says that most people should receive their letters by Sunday 29 March 2020 please note that it is more than likely that it will take a few days longer for letters to arrive at people’s homes.
So please wait until Friday 03 April 2020. If you have not received a letter by then or been contacted by your GP, please call us for advice.

Please order medicines as normal. There is no need to stockpile medicines. Ordering extra prescriptions and buying more over-the-counter medicines than you need will contribute to disruption to the medicines supply chain, which is otherwise robust.

Coronavirus Facemasks

We do not provide a letter or exemption certificate to exclude you from wearing a face covering during the Covid-19 pandemic. Please do not request this of the doctor.

The reason for exemptions are very specific and can be found by clicking on this link.

Thank you for your understanding


Please note we are still undertaking immunisations at this time. If you are due immunisations please book an appointment at the surgery. 

Please ensure that you wear a facemask to all appointments.

Cranleigh Gardens Medical Centre supports breastfeeding

Help the fight against Covid-19

NHS 111 online

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

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Useful Contacts



Bridgwater Community Hospital

01278 436555

Bristol Children’s Hospital

0117 921 5411

Bristol Royal Infirmary

0117 923 0000

Frenchay Hospital, Bristol

0117 970 1212

Mary Stanley, Bridgwater Hospital

01278 444517

Taunton & Somerset Hospital .
Musgrove Park

01823 333444

St Margaret’s Somerset Hospice, Taunton

01823 259394

Somerset Nuffield Hospital

01823 286991

Weston super Mare General Hospital

01934 636363

Yeovil District Hospital

01935 475122


Cranleigh Gardens Pharmacy
Boots Chemist, Fore Street, Bridgwater

01278 427645
01278 422011

Lloyds Pharmacy,14 Taunton Road, Bridgwater

01278 444756

Lloyds Pharmacy, North Petherton

01278 662288

Redgate Pharmacy, Westonzoyland Road.

01278 445333

Superdrug, Fore Street, Bridgwater

01278 423055



Bridgwater Taxis

01278 424422

Broadway Taxis

01278 422442

H Cabs

01278 424405


Carer’s Support Worker


Child Line

0800 1111

Citizens Advice Bureau

01278 455236


01278 426808

Dental Help Line

0845 7697691

Family Planning Clinic 

01278 436782 

Quit Smoking Help Line

0800 246 1063

or 01823 765006

National Blood Service (blood donation)

0845 7711711

PALS (Patient Advice & Liaison) Officer

0800 0851067

Patient (Hospital) Transport

01278 432025


01934 635252

Red Cross Medical Loan

01278 424847


01823 275 83


01823 288998

Social Services Department, Bridgwater

01278 431111

Somerset CCG

01935 384000

Somerset Patient and Practitioner Services

01935 381973



Somerset Survivors (domestic abuse)

0800 69 49 999


MindEd- Mental Health Resources

Samaritans -