Appointments
Appointments System
Both same day and routine appointments can be made at reception or by telephone.
If you feel that you have a medical need to see/speak to someone on the same day then please let us know when you ring. The duty doctor will often ring you to discuss the problem and offer an appointment if required.
For routine appointments you may see whichever doctor you choose. Try to stay with the same doctor for ongoing care. You may also book appointments on line via the link at the top of this page (see below).
You should be aware that it may not be possible to deal with all issues during a routine appointment, as time is limited. The doctor will prioritise the most important and arrange further appointments where necessary to discuss less urgent problems.
Please remember that emergencies occur throughout the day and it is necessary on occasions for the doctor you are seeing to leave the surgery to deal with them. The receptionist will inform you if this happens and you will be offered the choice of awaiting the doctor’s return or making another appointment.
If you make an appointment or request a visit and have not been seen at the practice recently, you will be offered general health screening as part of our service to you.
Cancellations & Reminders
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.
If you fail to notify the practice that you are unable to attend, you will have defaulted from your appointment. Persistent defaulters may be removed from the list.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Home Visits
Home visits are at the discretion of the doctor who will always visit at home when necessary. However, home visits should be regarded as a service for the housebound and those who are genuinely too ill to come to the surgery. Many of our patients come to the surgery by taxi.
When the condition of the patient does require a home visit, please try to contact the surgery between 8am and 10am. The most urgent cases will be dealt with first. When requesting urgent home visits, you will usually be asked to give details to the receptionist to allow the doctor to assess your request.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next available routine appointment-except in the event of an medical emergency that requires immediate attention.
Interpreter
If you require an interpreter to attend with you when you see your Doctor please notify the receptionistwhen booking the appointment and she/he will arrange this for you.