Configure Appointment Details

Appointments System

Both same day and routine appointments can be made at reception or by telephone.

If you feel that you have a medical need to see/speak to someone on the same day then please let us know when you ring. The duty doctor will often ring you to discuss the problem and offer an appointment if required.

For routine appointments you may see whichever doctor you choose. Try to stay with the same doctor for ongoing care. You may also book appointments on line via the link at the top of this page (see below).

You should be aware that it may not be possible to deal with all issues during a routine appointment, as time is limited. The doctor will prioritise the most important and arrange further appointments where necessary to discuss less urgent problems.

Please remember that emergencies occur throughout the day and it is necessary on occasions for the doctor you are seeing to leave the surgery to deal with them. The receptionist will inform you if this happens and you will be offered the choice of awaiting the doctor’s return or making another appointment.

If you make an appointment or request a visit and have not been seen at the practice recently, you will be offered general health screening as part of our service to you.  

Appointments Online

You can now book an appointment, check or cancel pre-booked appointments, request a repeat prescription or change your name and address online.

Before you can use these online services, you need to complete a registration form, which is available from reception or can be downloaded via the link below. Bring it in together with a form of photo ID such as passport or driving licence: this is so we can be absolutely certain we are only granting access to bona fide patients. We will then provide you with your unique patient identification details which you will need as a first time user and full instructions for using the service.

You can then create your account by following the simple instructions, using the codes we have given you and adding your own personal password – these are for security purposes and should not be disclosed to any other person.

Request For Online Services.pdf

Cancellations & Reminders

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the practice that you are unable to attend, you will have defaulted from your appointment. Persistent defaulters may be removed from the list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Home Visits

Home visits are at the discretion of the doctor who will always visit at home when necessary. However, home visits should be regarded as a service for the housebound and those who are genuinely too ill to come to the surgery. Many of our patients come to the surgery by taxi.

When the condition of the patient does require a home visit, please try to contact the surgery between 8am and 10am. The most urgent cases will be dealt with first. When requesting urgent home visits, you will usually be asked to give details to the receptionist to allow the doctor to assess your request.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Medical Centre.

Making The Most of Every Appointment

Before you attend each appointment consider the following things:

  • Decide what you want to get out of your appointment. You may wish to fill in the form below to take with you to be used as a reminder during the consultation.
  • Think carefully about ways you can improve your own health. Consider the common things that can make our health worse e.g. smoking, drinking too much alcohol, over eating, not doing enough exercise. Your doctor would be happy to help you to set and achieve goals that may improve your overall health.
  • Arrange a double appointment if you need to deal with more than one thing or have to discuss something that may require more time and consideration.
  • Consider taking someone along with you to help prompt you about the things you want to talk about and to remember the outcomes from the consultation.
  • Remember to cancel any appointments you can’t make.

During your appointment:

  • Tell your doctor of any new symptoms or changes in your current symptoms
  • Pass the ‘Patient Agenda’ form to your doctor and at the end of the appointment
  • Check you have covered what you wanted to and have an agreed action plan.
  • If you don’t understand what the doctor is saying to you, ask them to repeat it so that you are both clear.
  • Don’t be worried about asking questions.

long-term conditions - agenda setting leaflet available to download via the link below:

Patient Agenda Setting Leaflet.pdf

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next available routine appointment-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionistwhen booking the appointment and she/he will arrange this for you.

Extended Hours

New evening and weekend GP services

You can now access appointments in the evening and at the weekend if you are registered at practice in the Bridgwater or surrounding area.

Patients who need to see a clinician in the evening or weekend can book an appointment by talking to the receptionist at this practice during opening hours.

For urgent evening or weekend appointments outside opening hours, continue to call NHS 111

How do I book an appointment?

If you need to access these appointments then please ring your usual surgery telephone number. The receptionist will be able to advise on appointment availability.

In the Bridgwater and surrounding area the following practices are currently involved in this scheme:

  • Cannington Health Centre
  • Cranleigh Gardens Medical Centre
  • East Quay Medical Centre
  • North Petherton Surgery
  • Polden Medical Practice
  • Quantock Medical Centre
  • Redgate Medical Centre
  • Somerset Bridge Medical Centre
  • Taunton Road Medical Centre
  • Victoria Park Medical Centre

Appointments (face-to-face and telephone consultations) are available between 18:30 and 20:00 Monday to Friday and Saturday mornings.  

Improved Access FAQs.pdf

Opening Times

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